Optimized Property Management
Sentinelle is a software suite designed specifically for property management professionals.
The Sentinelle suite is composed of three interrelated modules as shown in the opposite diagram. A complementary module provides integrated analytics and allows you to analyze the performance of your Property Management operations.
Sentinelle allows real property managers to efficiently manage the maintenance of their buildings and communicate with their tenants.
With Sentinelle, your buildings are better maintained, your operations are optimized and the overall satisfaction of your tenants increases.
The Customer Service module facilitates the management of service requests transmitted by your tenants
The Preventive Maintenance module prevents equipment breakdowns and ensures proper maintenance of your assets.
The Equipment Monitoring module allows automated monitoring of critical equipment using sensors.
A complementary module of integrated analytics allows you to analyze the performance of your Real Estate Management function.
The Customer Service module (CS) offers a one-stop portal for your tenants. Through this self-service portal, building occupants can quickly communicate with your technical team and building managers and report any issues as they arise. This portal is easily accessible at any time from a computer or mobile device.
The Customer Service portal allows tenants to both create their service requests and track their progress.
Clear requests, effective interventions
The intuitive interface allows tenants to specify clear requests. Each request is processed automatically and forwarded to your technical team who takes action in the minutes that follow. All stakeholders (tenant, technician, manager) are informed of the progress of the related operations.
Your service request execution process becomes extremely fluid and efficient.
Productivity gains and satisfied tenants
Sentinelle's Customer Service module allows you to be connected directly to the needs of your tenants. With this module, you save money by simplifying communications and avoiding unnecessary phone calls.
In addition, the module allows you to collect valuable information about your operations. The built-in analytical functions (see below) allow you to improve, optimize your operations and thereby improve customer satisfaction.
For the tenant: an easy-to-use interface
Your tenants want fast, efficient and impeccable customer service.
Creating service requests is easy and very user-friendly. The tenant goes through a few steps, offering clear choices, in order to create an accurate request. The tenant can review everything before submitting the request.
Once the request is sent, the tenant is automatically informed by email of the work progress .
When the tenant connects to the portal via his personalized account, he can see all of his current and past requests (see image below). He sees the progress of the requests in progress and can consult his statistics of the month.
Once the service request has been completed, the tenant can give his opinion and demonstrate his level of satisfaction.
For the technical team: effective communication
Your technical team needs tools to optimize their work. Nothing better than clear and accurate requests, received in real time, to act effectively.
When an service request is created by a tenant of a building, the technicians associated to this building are automatically notified on their mobile devices. Therefore, they can act by signifying that they have received the request.
Using simple buttons on their mobile devices, technicians indicate the progress of the processing of the request: "job started ", "job completed ", etc.
For managers: a gold mine of information
Property managers stay in direct contact with operations by being informed of the progress of service requests in real time.
Detailed tracking of all requests ensures the manager that all billable requests are processed appropriately.
The detailed information gathered by the module is of great value to managers. By analyzing the statistical data on tenants requests and satisfaction, managers are able to take the necessary actions for continuous inprovement.
Fully Customized Solution Tailored Specifically to Fit Your Needs
The Customer Service module is highly configurable. At first, it takes the image of your organization, integrates your logo and adapts to your official colors.
Then its content is fully configurable. You can specify:
- your own types of requests
- your own steps to create service requests
- your own application processing lifecycle and associated automatic notifications
- customized messages sent to tenants and your team.
The Preventive Maintenance (MP) module provides the tools to optimize the maintenance function of your building equipment. This module allows property managers to ensure the execution and the follow-up of the critical activities aimed at the replacement, the revision, or the repair of some equipment before they lead failures.
Your maintenance activities can either be scheduled at fixed intervals (systematic) or performed on demand as a result of periodic inspections or triggered in connection with automated monitoring.
It is recognized that in many situations, preventive maintenance is less expensive than repairing equipment when they break (corrective maintenance). Thanks to the Preventive Maintenance module, you get several advantages. Here are a few :
- Reduce the probability of failure of your equipment, and therefore of your costs caused by breakage.
- Increase the life of your equipment.
- Reduce and regularize the workload of your technicians by optimizing work scheduling.
- Prevent and also anticipate costly corrective maintenance interventions.
- Reduce the maintenance budget and optimize your maintenance costs.
The Preventive Maintenance module works in tandem with the Customer Service module. By using both modules together you can optimize the workload of your technical teams.
The Equipment Monitoring (EM) module uses a set of automation components and sensors to automatically check the status of your critical equipment. A set of monitoring rules triggers specific notifications when certain situations arise (temperature too high, excessive vibrations, etc.).
When a particular situation arises, depending on the level of seriousness, the good players are notified.
Equipment monitored can include:
- Heating systems
- Ventilation and air conditioning;
- Power supply and emergency power;
- Plumbing and pumps;
A complementary module of integrated analytical functions allows you to analyze the performance of your Property Management function. This module includes a set of dashboards and reports that give you a snapshot of the situation at a glance. Each piece of information is then actionable for further and detailed analysis in order to facilitate a clear diagnosis of problematic situations and quick and effective decision-making for continuous improvement.
The integrated analytics module allows you, among other things, to monitor the performance of your customer service, your preventive maintenance activities and the monitoring of equipment. This module allows you to identify a set of performance indicators such as average response times, frequency of requests by type and levels of satisfaction of your tenants.
The module allows you to analyze your data according to several axis:
- By year, month, day of week
- By building, suite and tenant
- By manager
- By technician or technical team
- By type of request
- By location
Flexibility of use
Sentinelle's analytics module comes with a set of ready-to-use reports and analytics.
It also offers a lot of flexibility and allows you to develop your own analysis and reports.
Get your answers quickly
Thanks to the analytics module, you can get answers to important questions such as:
- What are the most common types of requests?
- Which equipment is more likely to cause a service request? Is the trend up or down?
- Which buildings seem to generate more service requests? Which tenant sends the most requests?
- Are my tenants satisfied with the services received? If not, in which building are they the least satisfied?
- What are the average response times of the technical team following the receipt of a request?